CAN YOU HELP ME SELECT A SIZE OR PROVIDE MORE INFORMATION?
Certainly! Please contact us and include your height & current weight, as well as, the name of the item you are interested in. All prices are non-negotiable, so please refrain from sending us your "best offer".
DO PRICES INCLUDE TAXES AND DUTIES?
Inside Europe, all prices are shown with VAT. Outside Europe, items are exempt from European taxes (VAT). Import duties vary by country and are at your own expense. The price you see online is based on the country you are browsing from. Please note that we ship exclusively to your Paypal registered address, so the price you must pay (with or without taxes) will be determined by the country of shipping.
WHAT IF MY ITEM DOESN’T FIT OR I DON'T LIKE IT?
Please notify us immediately upon arrival; the faster we get your item back, the faster we can replace it. Items can be returned for the correct size, a different item or a Credit Note (valid for 12 months).
Return shipping costs are at the customer's expense. Please note we will not accept returns shipped by FedEx or EMS, as well as, any parcel without a name and address clearly labeled on the outside of the box.
To avoid incurring additional fees, please include a copy of the original invoice and mark the box visibly on the outside: "RETOUR / RETURN".
Any outstanding fees upon arrival of the parcel (shipping, taxes, duties, etc.) will be deducted from the credit note or will cause the parcel to be refused.
All items must be unworn and complete with bags, tags, etc and shipped within 7 days from when you receive it.
In case the item arriving back shows any sign of wear or washing, detached tags and seals or missing components, it will be shipped back to you at your own cost.
WHAT IF I GOT THE WRONG ITEM, OR IT IS "DEFECTIVE"?
Everything we sell is in brand new, out of the box condition. We check every single item thoroughly before shipping it out to ensure that there is no damage or defect.
Nevertheless, if the item you received does not match the style code, size, color or fabric that you ordered, or you feel that there is something otherwise wrong with it, please send us an email with a photo of the item and we will work with you to resolve the issue as quickly as possible.
CAN I GET A REFUND?
In the event that we have shipped the wrong item and cannot provide you with the item you originally wanted, a refund is in order (worldwide). In other cases, within the EU we can refund your money; however, please bear in mind that you will be denied online service from that point onward. Outside the EU we do not offer refunds. This is not an arbitrary rule: We simply expect a commitment and loyalty from our customers equal to the service we are willing to provide. Regardless of this online policy, you are always welcome to shop in-store.
IT HAS BEEN X DAYS AND MY PACKAGE HAS NOT YET ARRIVED. IS IT LOST?
It is extremely rare that packages go missing with DHL, however if (and only if) the last updated date on your tracking results is more than 12 days old, feel free to contact buy(at)hyperstationshop.com and we will start a case with DHL to determine the status of your parcel.
In the unlikely scenario that a package is missing, a refund will be granted only after DHL has closed the case and determined the package has indeed been lost.
CAN YOU GIVE ME DIRECTIONS TO YOUR CURRENT LOCATION?
Sure! Please contact us.